Glossary
The language of accountable lead response.
Plain definitions for the concepts used across PipeLane and modern sales operations.
- Assignment
- The explicit allocation of a lead or task to a responsible user.
- Acknowledgement
- A recorded signal that the assigned owner has accepted responsibility.
- Lead response time
- The time between a new enquiry and the first accountable response action.
- Response SLA
- A defined expectation for when a response or next action should occur.
- Readiness
- Whether configuration, credentials and controls support a safe operation.
- Delivery evidence
- A recorded provider or application outcome for a communication or document.
- Quotation provenance
- The seller, product, tax and terms context used to create a quotation.
- Audit event
- A timestamped record of an operational or administrative action.